About your role :

The Parts Lead primarily sells parts, assists and locating the right parts, gives them pricing, and handles the payment primary trainer for new employees in the Parts Department.

Essential Duties and Major Responsibilities :

• Parts sales, act as a subject matter expert on most parts sold.
• Assists customers with sales and returns, select necessary parts, suggests companion requirements, offers specials, upsells, and ensures the customer is provided the appropriate parts.
• Pulls purchased parts from stock, and if part(s) is unavailable, determines availability and submits appropriate order if the customer requests.
• Answers phone calls, establish good customer relationships, responds to questions, and provides price quotes.
• Properly and completely processes payments and all accompanying paperwork.
• Mentors and leads and provides training for Parts Consultants.
• Assist with other duties as assigned.
• Follow scheduled hours as needed, defined by your manager.

Education :

• Automotive trade school is preferred.

Type of Experience Needed to be Successful :

• 1 year of experience as a Dealership Parts counterperson is required
• 3 years of progressive experience in auto parts service is preferred.
• Prior experience with shipping / receiving and dealing directly with manufacturers preferred.

Specialized Skills :

• Basic MS Office knowledge; computer software / internet proficiency.
• Advanced knowledge of dealer management systems.
• Excellent time management and prioritization skills.
• Hands-on, team-oriented, and committed to business improvement processes.
• Intermediate knowledge of automotive brand parts is required.
• High drive for tremendous customer service.

Who We Are :

At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Every employee at McDonald Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth.

Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Family Owned and Operated
• Medical, Dental, and Vision Insurance
• Company Paid Basic Life Insurance
• Company Paid Accidental D&D Insurance
• 401(K) Retirement Savings Plan with generous company match
• Competitive Paid Time Off
• Employee Assistance Program
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Programs

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Last updated : 2024-05-21